Terms of Service
Last updated: January 2026 | Effective: January 15, 2026
1. Acceptance of Terms
By accessing or using Groomly ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms.
2. Description of Service
Groomly is an online platform that connects pet owners with professional dog groomers. The Service allows groomers to manage their business, including scheduling, client management, and payments. Pet owners can discover groomers, book appointments, and manage their pets' grooming needs.
2.1 Platform Role
Groomly serves as an intermediary platform. We do not provide grooming services directly. All grooming services are provided by independent professional groomers who use our platform.
2.2 Service Availability
We strive to maintain Service availability but do not guarantee uninterrupted access. Scheduled maintenance, updates, or unforeseen technical issues may temporarily affect availability.
3. User Accounts
To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3.1 Eligibility
You must be at least 18 years old to create an account. By creating an account, you represent that you meet this requirement and that all information you provide is accurate and complete.
3.2 Account Types
Groomly offers two types of accounts: Pet Owner accounts for individuals seeking grooming services, and Groomer accounts for professionals offering grooming services. Each account type has specific features and responsibilities.
3.3 Account Security
You are responsible for maintaining the security of your account. Notify us immediately of any unauthorized access or security breach. We are not liable for losses resulting from unauthorized account access.
4. Booking and Appointments
The Service facilitates appointment scheduling between pet owners and groomers. Both parties are expected to honor confirmed appointments.
4.1 Appointment Confirmation
Appointments are confirmed when both the pet owner completes the booking process and the groomer accepts the appointment (if manual confirmation is enabled). You will receive confirmation via email or in-app notification.
4.2 Modifications
Appointments may be modified subject to groomer availability and policies. Any changes should be communicated through the platform as early as possible.
5. Cancellation Policy
Cancellations are subject to individual groomer policies. Generally, cancellations made with adequate notice (typically 24-48 hours) may be eligible for a full refund. Late cancellations or no-shows may be subject to fees as determined by the groomer's policy.
5.1 Pet Owner Cancellations
Pet owners may cancel appointments through the platform. Refund eligibility depends on the timing of cancellation and the groomer's specific cancellation policy, which is displayed during booking.
5.2 Groomer Cancellations
Groomers should avoid canceling confirmed appointments. If cancellation is necessary, groomers must notify pet owners as soon as possible. Frequent cancellations may affect groomer ratings and platform standing.
6. Payment Terms
Payments for grooming services are processed through our third-party payment processor, Stripe. By using the Service, you agree to Stripe's terms of service.
6.1 Payment Processing
Payments are processed at the time of booking or upon service completion, depending on groomer settings. We use industry-standard encryption and security measures to protect payment information.
6.2 Service Fees
Groomly may charge service fees to groomers for use of the platform. These fees are outlined in the groomer subscription plans and are deducted from groomer payouts or charged separately.
6.3 Refunds
Refunds are processed according to the cancellation policy and any applicable dispute resolution. Refunds typically take 5-10 business days to appear in your account.
7. Groomer Responsibilities
Groomers using the platform agree to the following responsibilities:
7.1 Licensing and Qualifications
Groomers represent that they possess all necessary licenses, certifications, and qualifications required by their jurisdiction to provide grooming services. Groomers are responsible for maintaining current credentials.
7.2 Service Quality
Groomers agree to provide services as described in their profile and at the agreed-upon price. Services should be performed professionally and with appropriate care for animal welfare.
7.3 Insurance
Groomers are strongly encouraged to maintain appropriate liability insurance. Groomly does not provide insurance coverage for groomers or their services.
8. Pet Owner Responsibilities
Pet owners using the platform agree to the following responsibilities:
8.1 Accurate Information
Pet owners must provide accurate information about their pets, including breed, size, temperament, and any health conditions or special needs that may affect grooming services.
8.2 Vaccination Records
Pet owners may be required to provide proof of current vaccinations. Groomers may refuse service to pets without current vaccination records.
8.3 Pet Behavior
Pet owners are responsible for disclosing any known behavioral issues. If a pet poses a safety risk, the groomer may refuse or discontinue service without refund.
9. Limitation of Liability
To the maximum extent permitted by law, Groomly shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you to Groomly in the twelve months preceding the claim.
9.1 Third-Party Services
Groomly is not responsible for the quality, safety, or outcome of grooming services provided by groomers on our platform. Disputes regarding service quality should be resolved directly with the groomer.
9.2 Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Dispute Resolution
We encourage users to resolve disputes amicably. If a dispute cannot be resolved directly, Groomly may facilitate communication between parties but is not obligated to mediate or arbitrate disputes.
10.1 Dispute Process
To report a dispute, contact our support team with details of the issue. We will review the situation and may request additional information from both parties. Resolution timelines vary based on complexity.
10.2 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any legal action must be brought in the courts located in Delaware.
11. Termination
We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. You may also delete your account at any time through the account settings.
11.1 Effect of Termination
Upon termination, your right to use the Service ceases immediately. Any pending appointments may be canceled. Groomers may continue to receive payouts for completed services.
11.2 Data Retention
Upon account deletion, we will delete your personal data in accordance with our Privacy Policy. Some information may be retained as required by law or for legitimate business purposes.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.
13. Contact Information
If you have questions about these Terms, please contact us at:
Email: admin@groomly.cloud
Support: admin@groomly.cloud
Email: admin@groomly.cloud
Support: admin@groomly.cloud